Izabella Apartment Bogács General Terms and Conditions
- General provisions
1.1 Service provider
The General Accommodation Contractual Terms and Conditions / hereinafter referred to as the GTC / summarizes the terms and conditions on which the operator of Izabella Apartman Bogács (3412 Bogács, Táncsics utca 14/A) Forróné Fabók Nikoletta (Registered office: 2141 Csömör, Ferenc utca 3, tax number: 90174168-1-33, hereinafter referred to as the Service Provider) concludes an accommodation service contract with its Guests.
1.2 Concepts
The terms used in the contract shall be interpreted as follows:
Guest: The natural or legal person who uses the services of Izabella Apartman Bogács and who is obliged to comply with these General Terms and Conditions (GTC). Service provider: The legal entity that provides the services of Izabella Apartman Bogács at the appropriate level and quality.
The Service Provider is legally bound by the GTC during the Guest's stay. Service location: 3412 Bogács, Táncsics utca 14/Private area owned by the Service Provider. GTC: The current General Terms and Conditions, which form part of the service contract between the Service Provider and the Guest.
- Service
2.1 Terms of Service / Booking
A prior reservation is required for the Guest to use the services of Izabella Apartman Bogács. By finalizing the reservation, the Guest accepts the current GTC, which can be found on the website. The services provided by the Service Provider are used by the Guest. The Service Provider and the Guest together, if the conditions are met, become contractual parties (hereinafter referred to as Parties). The Service Provider Guesthouse is in contact exclusively with the Guest and does not accept requests, instructions, requests for contract modification or cancellation from other persons.
In case of online booking on the accommodation website, payment of at least 50% of the accommodation fee is possible in the following ways:
By bank transfer, within 3 days after confirmation of the offer
With SZÉP card: OTP SZÉP card accepting location.
The accommodation service contract is concluded for a specified period of time. If the Guest permanently leaves the house before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the contract. The Service Provider is entitled to resell the house that is vacant before the expiry date.
If the Guest initiates an extension of the specified period, the written consent of the Service Provider is required to amend the contract. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already provided. A written agreement signed by the Parties is required to amend or supplement the contract.
The condition for using the accommodation service is that the Guest proves his/her identity before occupying the house.
No one can live in the house without notification.
In response to the Guest's verbal or written request for a quote, the Service Provider shall always send the Guest a written quote. If no specific response or order is received from the Guest within 24 hours of the quote sent by the Service Provider, the Service Provider's binding offer shall cease. The agreement shall be concluded only upon the written reservation made by the Guest and the payment of a minimum of 50% of the accommodation fee, and upon the written confirmation sent back by the Service Provider, and thus it shall be deemed to be a written contract.
A verbal reservation, agreement or amendment to an agreement or their verbal confirmation by the Service Provider does not constitute a contract. Reservations made on the website always take precedence over verbal or written requests for quotations.
2.2 Prices
The current prices of the Service Provider Guesthouse can be found in the online booking system (www.foglallak.hu). The Service Provider may change its advertised prices without prior notice. If the Guest has booked the accommodation and the Service Provider Guesthouse has confirmed it in writing, the Service Provider may no longer change this price. When announcing the prices, the Service Provider indicates the tax content of the prices. The published prices include the tourist tax and the final cleaning fee.
2.3 Changing/Cancelling a Reservation
The Guest has the option to modify the reservation, provided that the Service Provider is notified in advance in writing and the Service Provider's capacity allows this. The Guest may notify their modification request no later than 30 days prior to the date of arrival, and in all cases the written approval of the Service Provider is required to confirm the modification. In the event of a modification to a higher price category period, the payment of the fee difference is due 1 day before arrival together with the payment of the deposit. A decrease in the number of guests within 30 days does not change the price of the already issued offer. An upward modification in the number of persons is possible based on a separate written offer, up to a maximum of 9 people.
The Guest may only cancel the reservation in writing, in which case the cancellation conditions are:
In case of cancellation received no later than 30 days prior to the arrival date, the cancellation is free of charge, and the Service Provider is obliged to refund the full reservation fee to the Guest within 8 working days.
In case of cancellation within 30 days of arrival, the cancellation fee (as a cancellation fee) is 100% of the total reservation fee. In the case of our guests using a gift voucher, the voucher is considered payment for the reservation, so the same cancellation conditions apply.
- Accommodation and Services
3.1. If the guesthouse cannot be insured for reasons beyond the control of a Service Provider (natural damage, technical, irreparable damage, vandalism), the full booking price must be refunded to the Guest.
3.2 Check-in and Check-out Check-in is possible from 15:00. Check-out is no later than 10:00. The Guest has the right to take possession of the booked house from 15:00 on the day of arrival and until 10:00 on the day of departure. The prior consent of the Service Provider is required for the Guest to extend the stay. If the Guest does not vacate the house by 10:00 on the day of departure and the Service Provider has not previously consented to the extension of the stay, the Service Provider is entitled to invoice the price of the house for an additional day and at the same time the Service Provider's service obligation also ceases.
Check-in at the Service location is contactless, so the presence of the Service Provider is not required. If personal presence is requested, the Guest is obliged to inform the Service Provider of the exact time of arrival 24 hours before arrival. In this case, the Service Provider or an official representative of the Service Provider will receive the Guest at the location. The Guest will receive all important information in advance via SMS or e-mail, 24-hour availability (in justified cases between 22.00 and 06.00) is provided at the following number: Nikoletta Forróné Fabók: +36 20 501 7376 / +36 20 519 6341.
Guest rights
4.1 Guest's rights and obligations By paying for the accommodation, the Guest accepts that the contract has been concluded between him and the Service Provider. By concluding the contract, he is entitled to use the accommodation and the facilities and equipment made available at the accommodation.
The Guest may only bring and use electrical appliances that are necessary for travel purposes.
The Guest is obliged to place the trash in the trash can located on the accommodation premises.
Furniture may not be removed or moved from the rooms or the building. The Guest may use the equipment and furnishings throughout the Guesthouse solely at his/her own risk.
The Guesthouse is a non-smoking establishment. Smoking is only allowed in the designated area (outside the building).
4.2 Other Obligations The Guest is obliged to comply with the additional rules and obligations, such as House Rules, proper and prescribed use of the house's accessories, recommended use of the wellness area, etc., which the Service Provider requires for the given service.
4.3 Smoking Smoking (including IQOS and electronic cigarettes) and using a smoker in the building is FORBIDDEN! Smoking is not allowed within 5 meters of windows and doors, even if they are closed! If we detect the smell of cigarette smoke in the house when leaving the house, we are forced to charge an extra cleaning fee of 30,000 HUF for extra cleaning. In the case of material damage caused by smoking, the Guest is also obliged to compensate the price of the damage caused (e.g. furniture, textiles) in addition to the penalty.
4.4 House key
Upon arrival, the Guest will receive a key and a remote control for the house and gates. In case of loss of the keys, a compensation of 25,000 HUF is payable. Please keep the door of the house closed during the day and at night.
4.5 Parking is in a designated area monitored by cameras. Parking spaces are provided for a maximum of 4 cars. We are not responsible for cars or items left in them.
4.6 Wifi There is a wifi system operating at the Service Provider's location, the use of which is free of charge.
4.7 In order to maintain the peace and quiet of the guesthouse and the surrounding area, all noise is PROHIBITED after 10 p.m. In the guesthouse area, including the garden, regardless of the time limit, any behavior that disturbs the peace, safety, sense of security, privacy of others, or may cause fear in others, is PROHIBITED. In the event of a complaint or behavior that results in police action, the host will ask the guest to leave immediately! In the event of a problem, the accommodation fee will not be refunded!
4.8 The accommodation also accepts children, but only guests under the age of 18. Jacuzzi, sauna, gas grill, children's toys, under 18, not allowed without supervision.
4.9 The service provider does NOT accept pets. If the Guest nevertheless brings a pet to the accommodation and this is subsequently proven, an extra cleaning fee of 50,000 HUF will be charged. The Guest is obliged to reimburse the Service Provider for any damage caused by pets. If the accommodation provider becomes aware of the presence of the pet during the Guest's stay, the accommodation provider will ask the pet to be removed. If the Guest is unwilling to do so, the Guest will be asked to leave, in which case the accommodation fee will not be refunded!
4.10 Equipment Please use the equipment and tools placed in the guesthouse and its garden for their intended purpose, and comply with the fire and accident prevention rules! Please leave the decorative accessories in their place, do not take the objects and tools inside into the garden. Do not put metal-containing tools in the microwave! Rearranging the furniture is not allowed! It is FORBIDDEN to take objects and tools out of the guesthouse, their theft will result in a police report! As in every household, something may go wrong in the guesthouse. In such a case, we ask everyone to notify the host of the fault as soon as the fault is noticed, but at the latest before leaving, in order to prevent a later major problem or accident. Guests are not entitled to troubleshoot or repair the tools, this can even be dangerous, in such a case the host does not assume any responsibility for any possible injuries!
4.11 Cleaning We perform a thorough cleaning before the arrival of each guest, which is included in the accommodation fee. In case of a longer stay, we provide a change of bed linen and towels once a week upon request. If the guest dirty the equipment, upholstered furniture, or causes any extra dirt due to improper use, we will charge an extra cleaning fee of 25,000 HUF.
Please do not hit insects that wander into the house and smear them on the wall.
Household waste is collected in a closed trash can under the sink, and we provide trash bags.
4.12 Using the jacuzzi/sauna while intoxicated or under the influence of drugs is strictly PROHIBITED! The inside of the jacuzzi is slippery, please pay attention to this! The jacuzzi can be covered with a roof, which keeps the water inside warm longer, so please cover it after use, especially at night. The host is not responsible for any injuries, illnesses, or health damage resulting from the use of the jacuzzi/sauna! Everyone can use the jacuzzi/sauna at their own risk! Persons under the age of 18 may not use the jacuzzi/sauna without supervision. It is strictly contraindicated for children. Failure to comply with this and any problems arising from this are the sole responsibility of the legal representative over the age of 18 staying with the child. It is PROHIBITED to bring food and drinks into the jacuzzi/sauna! If they are contaminated, we will charge an extra cleaning fee of HUF 40,000. Any damage caused to the jacuzzi/sauna is of great value, we request compensation in writing, otherwise we will request legal action!
No objects may be taken inside the sauna.
It is FORBIDDEN to stay in the sauna without using a towel or sauna sheet.
4.14 Terrace Leaning over the terrace railing is dangerous and FORBIDDEN!
4.15 Garden and common area The garden is lovingly cared for by the host, please take care of the plants and garden tools! Everyone can use the garden furniture and the barbecue at their own risk, the barbecue must be cleaned by the guests after use. Fires are FORBIDDEN to be left unattended and must be completely extinguished in all cases!
4.16 Visitors Only registered guests are allowed to stay at the property. Visitors are allowed until 10:00 PM.
4.17 Fire protection Lighting candles is PROHIBITED. The use of barbecues requires special attention at all times, and the fire is PROHIBITED to be left unattended! The current fire regulations in force apply to garden fires. Damage caused by fires due to the negligence of guests and the cost of alarms are always borne by the guest!
4.18 Things NOT allowed into the accommodation area
It is prohibited to bring into the guesthouse any substances classified as corrosive, flammable chemicals, flammable and/or explosive substances, fireworks, firecrackers. It is PROHIBITED to bring drugs or mind-altering substances to the accommodation! If the host nevertheless detects the above-mentioned substances or devices, he may immediately ask the guests to leave. In such a case, the accommodation fee will not be refunded!
4.19 Personal electrical devices The guest is responsible for any damage caused by his/her own electrical device and is obliged to compensate for the damage!
4.20 Refusal to perform the contract, termination of the service obligation The Service Provider is entitled to terminate the accommodation contract with immediate effect and refuse to provide the service if - the Guest uses the house provided to him/her for an improper purpose or causes damage to it - the Guest does not vacate the room by 10:00 on the day indicated as the departure date upon check-in and the Service Provider has not previously agreed to extend the stay - the Guest is objectionable with the safety and order of the accommodation, behaves rudely, is under the influence of alcohol or drugs, exhibits threatening, offensive or other unacceptable behavior - the Guest suffers from an infectious disease - the Guest does not fulfill his/her advance payment obligation by the specified date. If the contract between the parties is not fulfilled due to "force majeure", the contract shall be terminated.
- Data Protection and Data Processing
5.1 Personal Data The Guest consents to the handling and processing of his/her personal data, as well as data related to the reservation and use of the services, by the Service Provider, in compliance with the laws and regulations related to data protection. Further information on the handling and processing of his/her data can be found in the data protection declaration. More information can be found in the GDPR, which is Annex 1 to these GTC.
5.2 Data processing The Service Provider reserves the right to use the personal data provided by the Guest to provide and improve the accommodation service. More information can be found in the GDPR, which is Annex 1 to these GTC.
- Complaints Handling and Liability
6.1 Complaints The Guest is obliged to report any complaints to the Service Provider immediately, but no later than 24 hours after the problem arises. The Service Provider undertakes to immediately take the necessary steps to resolve the complaint.
6.2 Liability The Service Provider is solely responsible for the quality and accuracy of the services provided. Guests use the guesthouse, its equipment, facilities, the garden and its facilities, the terrace and the jacuzzi at their own risk! The guesthouse operator is not liable for any injuries or accidents suffered by guests on the premises of the guesthouse! Guests acknowledge that by booking a stay at the guesthouse they accept the terms and conditions of use of the guesthouse and the House Rules. From now on, the guesthouse operator is not liable!
6.3 Security of Items The Service Provider is not responsible for personal or valuable items brought by the Guest. The Guest is obliged to ensure the safe storage and handling of such items. Damage caused at the Service Provider’s premises The operator will reimburse the person who caused the damage due to negligence or intentional damage!
Compensation amounts in case of damage, theft or loss: Jacuzzi: 3,500,000 HUF Jacuzzi roof: 350,000 HUF Sauna glass: 450,000 HUF Any damage to sauna wood: 200,000 HUF In case of complete sauna replacement with labor fee: 3,500,000 HUF Water filter: 30,000 HUF Garden gas grill: 300,000 HUF Garden furniture: tables 120,000 HUF/pc, chairs 45,000 HUF/pc Deck chair: 20,000 HUF / pc Chair cushion: 10,000 HUF / pc Microwave oven: 45,000 HUF Refrigerator: 450,000 HUF Coffee maker: 45,000 HUF Kettle: 20,000 HUF Toaster: 15,000 HUF stove with hob: 250,000 HUF sink faucet: 80,000 HUF sink tray: 100,000 HUF drip tray: 6,000 HUF Air conditioning: 250,000 HUF/pc + labor fee 80,000 HUF/pc lamps: ceiling 40,000 HUF/pc, wall 60,000 HUF, reading 15,000 HUF/pc significant damage to kitchen furniture, without equipment: 1,500,000 HUF bedroom wardrobe: 250,000 HUF leather sofa: 1,500,000 HUF coffee table: 80,000 HUF/pc dining table 350,000 HUF chairs: 45,000 HUF/pc double bed: 320,000 HUF mattresses: 100,000 HUF/pc bedside tables: 45,000 HUF/pc mirror: 80,000 HUF shower, with installation: 300,000 HUF washbasin with labor fee: 100,000 HUF washbasin faucet: 35,000 HUF toilet bowl with labor fee: 50,000 HUF, toilet seat 20,000 HUF TV: 250,000 HUF Modem: 35,000 HUF In case of complete replacement of windows and doors: the entrance door is 250,000 HUF, the windows: 250,000 HUF/pc. The current prices are valid for the glazing of windows and doors. The value of objects and equipment not included in the list is determined by the landlord based on the current market prices. The prices indicated above may increase with the rate of inflation! The guest is obliged to compensate for the damage caused in cash or by immediate on-site transfer before departure, otherwise the operator will file a police report.
- Legal Compliance
7.1 Jurisdiction The provisions of these GTC are closely related to Hungarian law, and all legal disputes must be submitted to the Hungarian courts.
7.2 Amendments The Service Provider reserves the right to amend or update the GTC at any time. Such amendments shall enter into force immediately upon their publication on the official website of Izabella Apartman Bogács.
7.3 Modification of Services
The Service Provider reserves the right to change, modify or terminate any service offered by Izabella Apartman Bogács without prior notice.
7.4 Other Rules and Regulations The Guest is obliged to comply with all other rules and regulations that the Service Provider introduces at the accommodation or in its vicinity.
- Limitation of Liability
8.1 Force Majeure The Service Provider is not liable for any damage or service failure that occurs due to the following: war, riot, political events, strikes, natural disasters and other unavoidable circumstances.
8.2 Items and Valuables The Service Provider is not responsible for any personal or valuable items brought by the Guest. The Guest is responsible for the safe storage of such items.
- Acceptance and validity In the event of concluding an accommodation contract, the Guest accepts that he has read and understood the terms and conditions described above and agrees with their contents. When fulfilling his obligations under the contract, the Service Provider is obliged to act in accordance with the provisions of the Act on the Protection of Personal Data and the Public Disclosure of Data of Public Interest. The Service Provider shall in all cases handle the personal data provided to it in compliance with the applicable laws, ensure their security, take the technical and organizational measures, and establish the procedural rules necessary to comply with the applicable laws. The Service Provider shall use personal data exclusively for the purposes of concluding a contract, invoicing, and reporting in the Vendégem system arising from legal obligations.
- Further measures The Service Provider reserves the right to modify or update these GTC at any time. Such modifications shall enter into force immediately upon their publication on the official website of Izabella Apartman Bogács.
The Service Provider informs the Guest that issues not regulated in these general terms and conditions are governed by the Civil Code and the contract concluded between the Guest and the Service Provider.
2024.09.14.
Izabella Apartment Bogacs
Operator: Nikoletta Forróné Fabók